F.E FINCH BUS AND COACH

CONDITIONS OF CARRIAGE 

F.E. FINCH COACHES
                                                           Conditions of Carriage


F.E Finch Coaches vaules its customers and aims to offer a safe, comfortable journey on a clean, weel maintained bus.

The Conditions of carriage set out customers rights, restrictions on those rights and obligations as a customer of Finches.
They are the conditions under which Finches carries any person and their property and apply to any ticket issued by Finches
and any contract to carry any person or their property entered into by Finches.

1. INTRODUTION

1.1   When you buy or use any type of ticket or pass for travel on a bus service provided by Finches, you enter into a contract
with us. The Conditions of Carriage described in this document(the Conditions) refelect both our and your legal obligations
under that contract.

1.2  These conditions are governed by the law of Engalnd and Wales, as applicable. None of oue empoyees are permitted
to vary these Conditions in any way

1.3  The terms of these conditions do not undermine or affect any other legal rights you may have under statute.

2.  STATEMENT OF LIABILITY

2.1   We value your custom and are committed to providing you with a high quality and reliable service as described in our customer
promise. However, events outside our normal control may cause us to alter some or all of the services as necessary. We do
our best to overcome delays and to keep you informed but cannot be held liable for any loss, damage, costs or injury
that you may suffer as a result. We do not guaranette the availability of a seat on any of our services regardless of your
ticket type or that you will be able to board if the vehicle is full

2.2  We are liable to you for any type of injury caused by our negligence. You are liable to us and/or other passengers for
any injury, damage or loss caused by you or by any items that you bring on board with you, including animals where
permitted.

2.3 In the event that any of your personal property is lost or damaged, we will be liable to you for direct losses in such
circumstances but only to the extent the loss or damage is a direct result of our negligance of Finches employees, as a result
of which we will be limited in aggregate to £500. We strongly advise that some sort of insurance is taken out for higher value
items and to ensure such items are kept safely on your person at all times. If you suspect you have left any item on one
of our Buses, please contact Finches as soon as possible

3.0   GENERAL CONDITIONS

3.1  We aim to operate service as advertised, but there may be occasions when journeys take longer than expected and/or
services may need to be diverted or cancelled due to factors beyond our control. These factors may include, without limtation,
traffic congestion, road traffic accidents, road works, road closures, major public events, adverse weather conditions or
other unforeseen circumstances.

3.2  Where possible, we will advise you of any disruption to our services in advance. However this may not always be possible or
feasible and we shall not be liable to you as a result of any failure to provide notice of any amendment to our services as planned
or scheduled.

3.3  You are responsible for your own onward travel arrangments. We cannot guarnette that our services will connect with any Bus,
train or any other service at the time specified in the timetable. passengers should make suitable allownaces or alternative
arrangements to ensure you are able to make any onward travel arrangements.

3.4  We accept no liability for a holder of a valid pre booked ticket or valid pass being unable to use such ticket or pass due to lack
on a vehicle, or where it is at full capacity or failure of a service to operate. passengers holding a vaild pass or vaild pre booked ticket
do not have priority over other passengers.

4. FARES AND TICKERTING;

4.1 upon boarding our vehicles, you must either pay the correct fare for the journey you intend to take, or show the driver a valid
pass, permit, smartcard or other form of authority for that journey. The driver can and will advise on the best ticket for you.

4.2 You must safely retain your ticket, pass, permit, smartcard or other authority to travel for the duration of your journey and
present it on request to any person authorised by Finches to do so.

4.3 Cash fares are calculated with a table showing fare stages at named stopping places along the line of the route. At present
a flat fare scheme is in operaton, this may be changed or amneded as necessary,

4.4 You must ensure that any ticket purchased on the bus is issued to you directly from the machine and shows the correct fare
paid for your journey. You must ensure that ticket type is correct(return or a weekly ticket has been issued). you should also#
check your change and point out and error to the driver straight away. If the driver has insufficient change, you may be offerd
a change voucher.

4.5 Passes or permits are valid to the persom whom it was issued to and cannot be transferred to another person, the driver
has the right if he suspects this has happened, the ticket will be returned to the isssuing authority for investigation and
possible further action.

4.6 Return tickets are only valid on the day of issue. Return tickets should be shown to the driver on the return journey for
inspection. These tickets should be kept in good order, if the driver is unable to determine that the ticket is valid for the
journey you are trying to make he may require you to purchase a seperate ticket for the journey.

4.7 Weekly tickets can be purchased on all school and college tickets these valid for the 5(five days) of the school week,
monday to Friday only. example if purchased on the Monday will expire on the Friday, Tuesday will expire on the Friday,
tickets will not be carried over for school closeures or for any other reasons.

4.8 You are responsible for keeping ticket in a safe and readable condition. We are not obliged to replace a lost, mislaid
or defaced or stolen ticket. You may be required to purchase a new ticket if any of these happen.

4.9 We reserve the right to refuse any person boarding or travel on our services if  we have reasonable cause to suspect
fradulent or unlawful conduct is or will occur.

4.10 children under five years of age may travel at no charge provided they are accompained by a fare paying passenger
and do not occupy a seat.

4.11 Children 5 to 15 years of age can travel at a reduced rate on all our services.

4.12 Any child or Adult unable to pay the fare on boarding and who would, in the drivers opinion, be left at risk will be
carried at all times subject to providing their name and address or with schools services just their name, form and
school, to enable the fare due to be collected at a later date.

   5  CONCESSIONARY TRAVEL.

5.1 Concessionary travel schemes for many categories of passengers are operated by local authorites in England.
The terms, rules and conditions applying to these schemes are the responsibility of the authority by the local
authority.

5.2  passengers using a concessionary permit must apply with all aspects of these conditions  and of the authority
isuuing the pass.

5.3 These pernits must be shown to a driver upon board the bus every time and where necessary have the pass
vaildated by the ticket machine. In the event your permit is not considered valid by said machine you may be
required to pay for your journey.

5.4 if we have reasonable grounds to suspecting that a concessionary pass/permit is be misused in any way we
reserve the right to pass the details on to the issung authority and/or refuse further travel.

6.  YOUR CONDUCT

6.1  It helps us to provide a pleasent travel environment if customers are respectful of other passengers, our staff and
facilites. Otherweise you may be refused travel or asked to leave the vehicle or our premises. YOU MUST NOT;

     6.11 Smoke at any time- this includes cigarettes,e- gigs, cigars, pipes and means of lighting them

     6.12 Behave in any manor which causes offence to other passengers and our staff- this includes verbal or physical abuse,
being under the influence of drink, drugs or solvents, wearing soiled or dirty clothing, putting your feet on seats, playing of
music systems too loudly including whilst wearing headphones.

    6.13 Drink or eat any food that would cause offence to others

    6.14 Bring on board any sunsatnce or materials that would cause an offence or a hazard.

    6.15 Distrubte, offer for sale any items without prior written permission- this includes collections for charity.

    6.16 Deliberately interfere with, misuse or damage any equipment or fittings on the vehicle.

    6.17 take part in any criminal or legally prohibited activity.

    6.18  Leave rubbish or discarded items, these should be placed in rubbish bin provided.

    6.19  Lean out of the vehicle or throw or trail ant item or article from the vehicle

    6.20  Reamin on the vehicle whe ninstructed by the driver to do so.

   7.   YOUR SAFETY AND COMFORT
 
     7.1  We want all our customers to be safe during their journey. For this reason you should observe any instructions given
to you by our staff in relation to the operation of the vehicle and its overall capacity. In particular you must not.

     7.11  Board or alight from the vehicle at any place other than a recognised stopping point, or where there are no fixed stops
, only at a safe location at the drivers discretion.

     7.12  Speak to, distract or impede the driver in any way whilst the vehicle is in motion except in the event of an emergency.

     7.13  Stand forward of the cab area, upstairs or on the stairs of a double-deck vehicle

     7.14  Obstruct any parts of the vehicle to cause inconvenience to other passengers or restrict their ability to leave the
vehicle in any emergency- this also applies to your belongings.

     7.15  Wear or use rollerblades, skates or other unsuitable forms of footwear whilst on the vehicle

     7.16 Leave unattended any small children or babies in pushchairs whilst on the vehicle

   Please advise the driver a soon as possible if,

    7.17  you sustain any injury on the vehicle or if you feel unwell during your journey-they will arrange for medical
assistance if necessary.

   7.18  You see any suspicious item or behaviour- but taking care not to endager yourself

  8.  CARRIAGE OF WHEELCHAIRS, PUSHCHAIRS AND MOBILITY SCOOTERS

  8.1  Wheelchair uses have priority over desingnated wheelchair spaces on our buses by law. Our drivers and staff will
take all reasonable steps to ensure non-wheelchair uses to vacate designated wheelchair spaces where it is reasonable
and possible to do so to allow a wheelchair user access to the space. Common decency and respect for wheelchair uses
should mean that passengers without disabilities make way for them wherever reasonable to do so. However unfortunately,
due to capacity restraints on our busier service or where other passengers refuse to cooperate, despite our best efforts,
we are unable to guarantee that a wheelchair space will be available on every service as it may be occupied by a
wheelchair user.

8.2 Drivers will assist wheelchair and disabled uses to board our service in accordance with their legal obligations.

8.3  The low floor area on vehicles generally have a shared bay for the carriage of either one wheelchair or scooter or up to
two unfolded pushchairs. We accept unfloded pushchairs on buses that have a shared bay only if it is not already occupied
by a wheelchair user or scooter. if a wheelchair or scooter uses wishes to board, you are required to fold your pushchair
and stow it in the luggage facilities on the bus. A wheelchair or scooter cannot be accepted if the vehicle is full.

8.4 The shared bay can accept a manual or electric wheelchair up to the standard dimensions of 120cm long by 70cm wide,
Mobility scooters up to 100cm and 60cm wide with a turning circle of 120cm can be accomadate too.

8.5  It is the passengers responsibility to ensure that their wheelchair, mobility scooter, pram or pushchair is safely
postioned within the desginated area and that they adhere to any notices relating to that area and ensure that it does not
obstruct or block any exit or the gangway.

9  LUGGAGE

9.1 Small items of luggage or other personal belongings are carried at the drivers discretion and the owners risk. You
are responsible for the safe stowage and handling of all items during your journey. larger or bulky items that cannot be
safely stowed at your feet or by using the luggage facilities on the vehicle are not permitted.

9.2  Please refer to condition 2.3 which sets out our liability to you with regard to lost or damaged luggage.

9.3 Folded biycles/Eletric scooters should ideally be carried in a suitable holdall/case to reduce the risk of injury or
danage to other passengers and their property. Unfolded biycles/electric scooters are not carried in any circumstances.

9.4  We reserve the right to refuse boarding to any person or already on the vehicle who, in the opinion of the driver, is
carrying any item which may cause offence, discomfort or cause to anyone to feel threatened.

10. LOST PROPERY

10.1  Please hand any items of lost property that you find on our vehicles to the driver or other members of staff, We will
do all we can to locate the owner and return it to them. If the lost property is contained in a package.

10.2 We hold lost property for one month apart from items that are either perishable or become objectionable and need to
be disposed of sooner.
 
10.3 For lost property enquiries please conatct us on 01942 245820

11  DOGS AND OTHER ANIMALS

11.1 We welcome all types of assistance dogs free of charge when accompanying either a registered person or a trainer.
Other dogs are accepted at the discretion of the driver. All dogs must be on a harness or lead and if necessary muzzled.
We reserve the right toask you to leave the vehicle at any time if you permit your dog to behave unacceptably.

11.2  Small animals that will not be a danger or nuisance to other passengers are allowed on the vehicle provided they are
fully under your control by being boxed, caged or on a lead. Animals must not travel on seats. All animals are carried at the
owners risk